1st & 2nd Level Systemadministrator / Fachinformatiker (m/w/d) - Fokus Ticketbearbeitung
Core
Providing 1st & 2nd level IT support via ticketing, phone, and on-site visits for hardware, software, and network infrastructure.
Role type
1st & 2nd Level System Administrator
Builds
IT infrastructure stability and user productivity
Domain
Enterprise IT Operations / Environmental Services (via careerplan.io/jobs/1945220-1st-2nd-level-systemadministrator-fachinformatiker-mwd-fokus-ticketbearbeitung-at-buhck-um)
Required skills
Windows 10/11, Microsoft Server (2012 R2–2019), Active Directory, Network Infrastructure (LAN/WLAN/VPN), ITSM & ITIL, Ticketing Systems, Telecommunications, Technical Documentation
Preferred skills
Practical System Administrator experience, Cyber Security support, Project execution
Technologies
Windows 10, Windows 11, Microsoft Server 2012 R2, Microsoft Server 2019, Microsoft Office 2019, Microsoft 365, Active Directory, LAN, WLAN, VPN, ITSM, ITIL
Responsibilities
Accepting, recording, and processing support tickets; Installing and configuring computers, devices, software, and hardware; Diagnosing and troubleshooting technical issues; Training new system users and setting up user accounts; Monitoring server, software, and hardware performance; Supporting Cyber Security efforts; Creating and maintaining technical documentation; Collaborating closely with IT leadership and coordination; Executing IT projects and renovation measures
Seniority
Mid-level, hands-on IC