Manager Customer Onboarding (m/w/d)
Core
Manage end-to-end onboarding of new and existing customers from sales handover through technical integration to stable Go-Live, ensuring process stability and scaling across multiple markets.
Role type
Manager, Customer Onboarding & Implementation
Builds
Customer onboarding processes, technical integrations, and stable Go-Live operations for e-commerce and logistics clients
Domain
E-commerce, Logistics, SaaS
Deliverable
client delivery
Required skills
Customer onboarding management, project management, technical integration understanding, data-driven KPI analysis, stakeholder management, process documentation, cross-functional coordination
Preferred skills
Experience in e-commerce, logistics, or SaaS, AI tool usage, fluent German and good English
Technologies
System integrations, data formats, shop systems, AI tools
Responsibilities
Lead end-to-end onboarding from sales handover to Go-Live, manage ramp-up stability and volume planning, develop and standardize onboarding processes, report KPIs and risks to management, coordinate between Sales, Product, Tech, and Operations
Seniority
Manager, hands-on leadership
