Customer Success Manager
Core
Own the customer journey from deal signing through deployment, operations, expansion, and renewal to turn signed deals into long-term partnerships.
Role type
Senior Customer Success Manager (Logistics/EV)
Builds
End-to-end customer success programs for electric vehicle logistics deployments
Domain
Electric vehicle logistics and transportation
Deliverable
client delivery
Required skills
Customer success, account management, project management, stakeholder coordination, operational integration, contract renewal management, upsell strategy, data analysis
Preferred skills
Logistics/transportation/fleet management experience, EV/mobility domain knowledge, enterprise B2B sales experience
Technologies
Project tracking tools, operational performance dashboards
Responsibilities
Lead handover from sales to implementation, coordinate carrier onboarding and vehicle/charging deployment, manage ongoing customer relationships and business reviews, identify expansion opportunities, own the renewal process, drive operational issue resolution
Seniority
Senior, hands-on IC