ERP Service Level Manager/in (m/w/d)
Core
Central point of contact for existing customers, managing service requests, budget, and coordination between customers and the support team.
Role type
Service Level Manager
Builds
Efficient service delivery and customer satisfaction for ERP clients
Domain
IT / ERP Systems
Deliverable
client delivery
Required skills
Customer relationship management, budget management, resource planning, process optimization, ERP system expertise, APplus familiarity, negotiation skills
Preferred skills
Experience with other ERP systems, willingness to travel (10%)
Technologies
APplus, ERP systems
Responsibilities
Handle service inquiries from existing customers, coordinate tasks between customers and the team, monitor and align budgets, plan terms and resources, provide regular feedback to customers, redesign internal processes as needed (via careerplan.io/jobs/2775916-erp-service-level-managerin-mwd-at-d-asseco-solutions-ag)