CX Manager- ERP Integration Solutions & AI Operations
Core
Senior CX Manager owning the ERP integration domain, acting as a 3rd-level support owner and solution designer for complex issues between Stampli and customer ERP systems.
Role type
Senior IC Customer Experience Manager (ERP Integration & AI Operations) (via careerplan.io/jobs/F6-007-5E-074-cx-manager-erp-integration-solutions-ai-operations)
Builds
Functional solutions and requirements for ERP integration fixes, missing data flows, and enhancements
Domain
SaaS / Fintech / ERP Integration / AI Operations
Required skills
ERP implementation, P2P workflows, finance operations, integration logic troubleshooting, AI tool usage, functional solution design, stakeholder management
Preferred skills
Multi-entity ERP experience, AP automation, SaaS escalations, API workflow familiarity, AI agent design
Technologies
Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, Oracle, ChatGPT Enterprise
Responsibilities
Own the ERP integration domain for customer-facing issues, bugs, and enhancement requests; Serve as the go-to 3rd-level support resource for complex ERP behavior issues; Investigate and resolve non-engineering issues related to ERP configuration, workflow, and data; Define functional solutions and requirements for integration bugs and enhancements; Partner with Engineering and Product to ensure fixes are implemented and validated; Use AI tools daily to improve issue triage, analysis, and communication; Design workflows where AI agents support investigation and escalation management.
Seniority
Senior, hands-on IC