(Senior) IT Support Specialist (m/w/d) - Kaufering
Core
Provide 2nd-level IT support and administer local Workplace infrastructure (Windows, Intune, SCCM) for a Digital Workplace Service Provider.
Role type
Senior IT Support Specialist (Workplace/Infrastructure)
Builds
Stable and efficient local Workplace environments and modern remote support solutions
Domain
IT Services / Workplace Management / Infrastructure
Required skills
Windows Client/Server administration, Microsoft Intune, SCCM, Remote Support solutions, Network technologies (LAN/WAN/WLAN/VPN/DNS/Firewall), ITIL processes (Incident/Problem/Change Management), ITSM tools
Preferred skills
None stated
Technologies
Windows, Microsoft Intune, SCCM
Responsibilities
Troubleshooting and resolving client, workplace, and network issues; Installing, configuring, and maintaining end-user devices; Supporting 2nd-level support with high service orientation; Collaborating with global infrastructure teams on local network optimization; Participating in regional and international IT infrastructure projects and rollouts; Creating and maintaining technical documentation; Conducting user and colleague training
Seniority
Senior, hands-on IC