Technology Delivery Centre Analyst
Core
Deliver day-to-day IT end-user services and act as a key escalation point for desktop support issues across the business.
Role type
2nd line desktop engineer
Builds
End-user technology experience and service improvements
Domain
Financial services IT operations
Required skills
desktop and laptop troubleshooting, mobile device support, network connectivity management (LAN/WAN/Wi-Fi/VPN), Microsoft Intune, incident management, knowledge documentation, stakeholder collaboration
Preferred skills
financial sector experience, ITIL framework understanding, ServiceNow familiarity, VIP user support
Technologies
Microsoft Intune, ServiceNow, LAN, WAN, Wi-Fi, VPN
Responsibilities
Diagnose and resolve hardware, software, and mobile technology issues; manage network connectivity; deploy and configure devices; document technical procedures; participate in IT projects and rollouts; provide discreet support for VIP users
Seniority
Mid-level, hands-on IC