Telefonische Sachbearbeitung Customer Management (m/w/d)
Core
Central point of contact for customers regarding ongoing financing and insurance, supporting them with payment difficulties and developing individual repayment solutions.
Role type
Senior Customer Management Specialist (Collections & Recovery)
Builds
Stable customer relationships and repayment plans for investors
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Forderungsmanagement, Kundenservice, Bankenwesen, individuelle Lösungsfindung, Kommunikation per Telefon/Email/Chat/Post, externe Partner-Korrespondenz, Schnittstellenmanagement, Kundenvertretung
Preferred skills
kaufmännische Ausbildung, digitale Plattformen, Empathie, Gelassenheit in herausfordernden Situationen
Technologies
Telefon, E-Mail, Chat, Post
Responsibilities
Support customers with payment difficulties, develop individual repayment solutions, handle diverse customer inquiries via multiple channels, coordinate with external partners, act as internal customer voice
Seniority
Mid-level, experienced IC