Customer Management Agent (m/w/d)
Core
Central point of contact for customers regarding ongoing financing and insurance, supporting repayment challenges and diverse inquiries via email, chat, post, or phone.
Role type
Senior Customer Management Agent (Collections & Support)
Builds
Stable customer relationships and efficient resolution of financing/insurance issues
Domain
Financial Services / Debt Management
Deliverable
client delivery
Required skills
Collections experience, customer service, communication, empathy, digital platform affinity, German language proficiency
Preferred skills
Problem-solving, calmness under pressure, cross-functional collaboration
Responsibilities
Manage customer inquiries across multiple channels, develop repayment solutions, coordinate with external partners, represent customer interests internally
Seniority
Mid-level, hands-on IC
