Box Office Specialist
Core
Coordinates ticketing operations and oversees onsite event operations for performing arts venues, supervising student staff and managing patron relations.
Role type
Box Office Specialist (Event Operations & Ticketing)
Builds
Ticketing systems, event logistics, and patron experiences for performing arts programs
Domain
Higher Education / Performing Arts / Event Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Ticketing operations, event resource management, customer service, student staff supervision, data documentation, emergency protocol implementation, scheduling coordination
Preferred skills
Public-facing event experience, electronic ticketing systems, Microsoft Office, Google Workspace, event planning, staff training, critical thinking, written and verbal communication
Technologies
Electronic ticketing systems, digital scanners, Microsoft Office, Google Workspace
Responsibilities
Coordinate ticketing operations and process refunds/exchanges; manage event resources and inventory; supervise and train student worker teams; resolve patron issues and implement emergency protocols; maintain attendance and ticketing data records; assist in event planning and communications
Seniority
Individual Contributor, supervisory responsibilities