Integrated Solutions Service Tech 3
Core
Lead service operations for HVAC systems, managing field teams, preventive maintenance, and breakdown support to ensure customer satisfaction and operational targets.
Role type
Assistant Manager - Service (HVAC)
Builds
Service delivery, maintenance operations, and customer relationship management for HVAC solutions
Domain
Building Services / HVAC / Mechanical Engineering
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
HVAC system knowledge (Chillers, AHUs, VRF/VRV, Package Units, Controls), team leadership, AMC management, operational reporting, stakeholder coordination, safety compliance
Preferred skills
Technical troubleshooting of HVAC/chiller systems, commercial acumen, resource planning, analytical reporting
Responsibilities
Manage day-to-day HVAC service operations including preventive maintenance and breakdown support; Lead and supervise service engineers and technicians; Monitor service KPIs and customer satisfaction metrics; Drive service revenue growth through AMC renewals and spare parts sales; Coordinate with customers, vendors, and internal stakeholders; Conduct performance reviews and training for team members; Prepare operational reports and service performance dashboards
Seniority
Mid-Senior, hands-on IC with management responsibilities