(Junior) Customer Success Manager (f/m/x) - Energy Market
Core
Serve as the operational backbone and primary contact for energy storage and renewable asset operators, routing requests and ensuring smooth onboarding.
Role type
Junior Customer Success Manager (Energy Market)
Builds
Customer support workflows, onboarding processes, and performance reporting for energy trading clients.
Domain
Energy trading, renewable energy, and energy storage systems.
Deliverable
dashboards & analysis
Required skills
Energy industry knowledge, data analysis, process organization, stakeholder coordination, German (C1), English (B2)
Preferred skills
Experience building functions from scratch, familiarity with ticketing systems (HubSpot, Dock)
Responsibilities
Manage ticketing systems and data rooms, route customer inquiries to internal teams, support customer onboarding, prepare and grow into running quarterly business reviews (QBRs), coordinate between Sales and Ops, define and refine CS processes.
Seniority
Junior, early career with high drive to grow