Team Lead Customer Care Projektabschluss - (m/w/d)
Core
Lead the operational and disciplinary management of the Project Closure team, ensuring high service standards through process optimization and quality control using modern AI tools.
Role type
Senior Team Lead Customer Care (Project Closure)
Builds
Customer service processes and project closure workflows for residential heating and energy systems (via careerplan.io/jobs/2767523-team-lead-customer-care-projektabschluss-mwd-at-thermondo-gmbh)
Domain
CleanTech / Renewable Energy / Home Electrification
Required skills
Team leadership, Process optimization, Quality management, KPI development, Escalation management, CRM proficiency, De-escalation techniques, Resilience
Preferred skills
Experience with Salesforce, Data-driven team steering, Modern AI tools
Technologies
Salesforce, AI tools
Responsibilities
Operate and discipline the Project Closure team, Develop and document customer journey processes, Implement quality controls using AI tools, Develop operational KPIs, Act as central contact for cross-functional interfaces and escalations
Seniority
Senior, hands-on IC