Teamlead Operations (m/w/d) – Remote in Deutschland
Core
Managing import, fulfillment, carrier relationships, and customer service operations for an e-commerce business.
Role type
Senior Operations Team Lead
Builds
Import and fulfillment processes, carrier contracts, and customer service workflows
Domain
E-commerce / Logistics / Supply Chain
Required skills
Import and fulfillment management, carrier management, budget ownership, cost control, team leadership, ERP systems, B2B/EDI integration, process automation (via careerplan.io/jobs/2762973-teamlead-operations-mwd-remote-in-deutschland-at-emma-noah-gmbh)
Preferred skills
n8n, Make, Zapier, cross-border e-commerce (DACH + Southern Europe/Benelux), customer service environment experience
Technologies
Weclapp, Shopify, Excel, Sheets, n8n, Make, Zapier, DHL, Post AT
Responsibilities
Steer import and 3PL partners while monitoring operational KPIs; manage shipping carriers across markets including negotiations; own logistics cost ratios and budgets; coordinate the customer service team; ensure smooth order flows and EDI integrations; lead and develop the team
Seniority
Senior, hands-on IC
