IT-Support-Spezialist (m/w/d) - Nürnberg
Core
First point of contact for customers to resolve technical issues via phone, ticketing, and remote access, explaining complex technology clearly.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
Windows Client/Server environments, Microsoft 365, and network solutions
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows OS, Active Directory, Microsoft 365, ticketing systems, remote access tools, hardware setup, network troubleshooting
Preferred skills
Driver's license Class B, calm and solution-oriented demeanor, customer focus
Responsibilities
Answer customer inquiries via phone and tickets, analyze and fix Windows/Server/network issues, document solutions in the ticketing system, support hardware rollouts and small migrations, coordinate complex requests with technical departments