Helpdesk-Spezialist (m/w/d) Gesamtverantwortung
Core
IT support specialist handling first and second-level support for employees, resolving hardware and software issues, and managing user accounts and devices.
Role type
IT Helpdesk Specialist (First & Second Level)
Builds
IT support services for internal employees
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows client configuration, Active Directory management, hardware troubleshooting, software deployment, VoIP support, VPN/MFA setup, ticket system management, documentation
Preferred skills
Mobile device management, Microsoft 365 support, network troubleshooting, printer/peripheral support, process optimization
Technologies
Windows, Active Directory, Microsoft 365, VoIP (STARFACE), VPN, MFA, Ticketing Systems