IT 1st & 2nd Level Support 80-100% (m/f/d)
Core
Providing 1st and 2nd level IT support and ensuring smooth IT operations across multiple locations for a global company.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
IT infrastructure and support services for internal employees
Domain
IT Infrastructure and Support
Required skills
Windows 10/11 administration, Windows Server client administration, hardware and software troubleshooting, encryption and security solutions management, process optimization
Preferred skills
Knowledge of Microsoft Office, experience with external service providers
Technologies
Windows 10/11, Windows Server, Microsoft Office
Responsibilities
Handling tickets for 1st and 2nd level IT support, administering and maintaining PCs, laptops, smartphones, servers, switches, and other hardware/software components, analyzing and resolving hardware/software issues, collaborating on new system introductions, optimizing IT processes
Seniority
Mid-level, hands-on IC