Especialista de Onboarding y Atención al Cliente (H/M)
Core
Interlocute with clients on operational matters, manage team training and supervision, and ensure SLA compliance.
Role type
Customer Onboarding and Operations Specialist (via careerplan.io/jobs/2751025-especialista-de-onboarding-y-atencion-al-cliente-hm-at-netolympus-slu)
Builds
Operational processes and client service delivery
Domain
Customer Service / Operations
Deliverable
dashboards & analysis
Required skills
Client communication, Team management, SLA monitoring, Process analysis, Incident management, Reporting
Responsibilities
Interlocute with clients on operational matters, Train and supervise the team, Ensure SLA compliance, Generate periodic reports, Analyze processes, Analyze incidents requiring control, Correct deviations from objectives, Execute procedures for excellence, Ensure compliance with management systems