Senior Manager, Operational Excellence & AI Operations
Core
Own operational excellence standards, metrics, and AI agent visibility across Enterprise Systems & Employee Technology value streams.
Role type
Senior Manager, Operational Excellence & AI Operations
Builds
Operational standards, scorecards, and AI agent inventory/monitoring frameworks for Finance, Sales, People, Legal, and Core IT.
Domain
Enterprise IT Operations, Data Center & Cloud Evolution, AI Operations
Deliverable
production ML models
Required skills
Strategic program management, Data center asset planning, Cloud workload optimization, Process improvement, Production stability management, Cross-functional collaboration, System monitoring policy design, Incident management, Change management, AI agent lifecycle management
Preferred skills
ServiceNow administration, AIOps implementation, Developer productivity enablement, Vendor management, Cost reduction analysis
Technologies
ServiceNow, CMDB, AI Agents, Cloud Platforms
Responsibilities
Define and own operational standards for incident, change, and asset management; Run scorecards for availability, MTTR, and data quality; Maintain central visibility of all AI agents; Drive AIOps and agent-based workflows for alert triage and automation; Partner with business units to optimize data center resources and reduce technical debt.
Seniority
Senior, hands-on IC
