Sachbearbeiter (m/w/d) Kundenservice
Hybrid
Core
Central contact for patients and sales staff to clarify requests and manage the entire supply process for medical devices.
Role type
Customer service operations specialist (medical devices)
Builds
Patient supply chain and order fulfillment for medical products
Domain
Homecare / Medical devices
Required skills
Medical training, order processing, customer service, empathic communication, MS Office, ERP systems
Preferred skills
Homecare experience, pharmacy or doctor's office background, logistics knowledge
Responsibilities
Answer patient and sales staff inquiries via phone, email, or chat; Process orders in ERP system; Coordinate complex supply issues with sales staff; Ensure timely delivery of medical devices to patients; Find customer-friendly solutions while managing logistics.