IT Service & Operations Specialist, Boost inc - Lugano (100%)
Core
Central point of contact for the Digital Workplace Ecosystem, resolving day-to-day software and hardware issues, deploying equipment, and onboarding users.
Role type
IT Operations Specialist
Builds
Internal software stack usage, device configurations, and IT workflows
Domain
Unattended retail tech / Digital Workplace
Required skills
IT service desk support, end-user training, systems administration, hardware inventory management, software license tracking, vendor management, tool deployment
Preferred skills
MSP experience, fast-paced tech environment experience, Italian or German language skills
Technologies
VMS, Hubspot, MDM, GWS, Slack, Gemini
Responsibilities
Resolve day-to-day software and hardware issues, guide new hires through IT setup, lead practical deployments for key initiatives, manage hardware inventory and laptop provisioning, organize active tools and software licenses, standardize IT guidelines into clear workflows
Seniority
Mid-level, hands-on IC
