Head of Buying Operations
Core
Lead and scale the buying operations function for a digital pre-owned car dealership, optimizing the end-to-end customer journey from enquiry to purchase.
Role type
Senior operational leader (Head of Buying Operations)
Builds
Customer-facing buying operations, multi-site inspection networks, and the 'Sell to Carma' customer journey.
Domain
Automotive retail / Digital pre-owned car sales
Deliverable
product features
Required skills
Leading large customer-facing operations, building and scaling operational teams, translating targets into team goals, monitoring operational performance, optimizing end-to-end customer journeys, simplifying and automating frontline processes, workforce planning, stakeholder management, data-driven decision making, CRM and reporting tools proficiency.
Preferred skills
Experience in contact centres, field operations, or multi-site businesses, hands-on execution alongside strategic thinking, commercial acumen, process improvement mindset.
Responsibilities
Lead and develop Buying Operations teams (Customer Buying, BCX, Inspections), coach and support Team Leads and Managers, optimize the Sell to Carma customer journey, monitor daily/weekly operational performance, partner on workforce planning and organizational design, support new site launches, build cross-functional relationships, and engage with frontline operations.
Seniority
Senior, hands-on IC with leadership responsibilities
