Serviceberater (m/w/d)
Core
Provide technical consultation and manage the repair process for vehicle customers at a service center.
Role type
Service Advisor (Automotive)
Builds
Repair services and customer support for vehicle owners
Domain
Automotive / After-sales service
Deliverable
client delivery
Required skills
Technical automotive training, commercial knowledge, customer service, communication, computer literacy, Class B driver's license
Responsibilities
Conduct intake and repair acceptance, provide technical customer support, create cost estimates and workshop orders, process accident claims and insurance correspondence, hand over vehicles to customers, create invoices and manage customer accounts, support technical evaluation for sales