Customer Service Manager / Kundenbetreuer (m/w/d)
Core
You serve as the central technical expert for a complex software product, managing existing customers across all channels, onboarding new clients, and supporting sales with presentations and proposals.
Role type
Customer Service Manager (Technical Account Management)
Builds
Customer relationships and adoption of a complex software product
Domain
Software / SaaS
Deliverable
product features
Required skills
Product expertise, multi-channel communication, customer onboarding, sales support, software configuration
Preferred skills
Technical understanding of complex software, self-management, flexibility
Technologies
MS-Office, Video-Call tools
Responsibilities
Develop deep product expertise, manage existing customers via phone/email/video, train new users and create training materials, support sales with proposals and presentations, handle customer support and software configuration