Customer Experience & AI Specialist (w/m/d)
Core
Designing the future of customer service by implementing AI-driven solutions, automating processes, and optimizing digital service workflows to improve customer experience.
Role type
Senior IC Customer Experience & AI Specialist
Builds
AI-powered support solutions, automated service processes, and scalable self-service offerings
Domain
Customer Support / AI / Digital Transformation
Deliverable
production ML models | product features
Required skills
AI application development, chatbot optimization, process automation, system landscape analysis, customer feedback analysis, cross-functional collaboration, knowledge management, change management
Preferred skills
Technical product understanding, data-driven decision making, innovative service approach identification (via careerplan.io/jobs/2738966-customer-experience-ai-specialist-wmd-at-evex-deutschland-gmbh)
Technologies
AI tools, chatbots, self-service platforms, automation solutions
Responsibilities
Identify and implement automation and digitalization potential, develop and implement AI-supported support solutions, optimize chatbots and self-service offerings, analyze customer feedback to derive product improvements, collaborate with Product Management and Development, build and scale self-service offerings
Seniority
Senior, hands-on IC
