Customer Success Manager (m/w/d)
Core
Building the Customer Success department from scratch to manage a portfolio of partner restaurants, driving revenue, quality, and availability improvements through data-driven analytics and AI-first process optimization.
Role type
Senior Customer Success Manager (0-1 builder)
Builds
Scalable partner management structures, playbooks, and data-driven performance frameworks
Domain
Food delivery / Hospitality / SaaS
Required skills
Partner portfolio management, KPI analysis (revenue, availability, ratings), SQL, Metabase, process building, playbooks creation, AI prompt engineering, stakeholder alignment, revenue growth strategies
Preferred skills
Analytics skills, AI-native workflow design, startup agility
Technologies
Metabase, SQL, Sheets, CRM/Ticketing systems, Gemini/AI
Responsibilities
Manage partner portfolio performance against KPIs, build and optimize revenue-generating measures (delivery zones, hours, menu), develop scalable processes and playbooks, analyze data to drive actionable recommendations, coordinate ad-hoc support and cross-team initiatives
Seniority
Senior, hands-on IC (building from 0)