Partner Success Manager (m/w/d)
Hybrid
Core
Partner Success Manager ensuring partner restaurants run smoothly, get quick help, and achieve long-term success on LANCH's food platform.
Role type
Partner Success Manager
Builds
Support infrastructure (FAQs, escalation processes) and partner success outcomes
Domain
Food delivery / Hospitality
Deliverable
client delivery
Required skills
Partner relationship management, internal coordination, KPI monitoring, support infrastructure design, AI tool utilization, CRM and ticketing systems proficiency
Preferred skills
Data analysis, SQL
Responsibilities
Serve as primary contact for partner portfolio inquiries, coordinate with Ops/Tech/Sales to resolve partner issues, monitor portfolio KPIs (Ratings, Availability, Cancellation rate), build scalable support structures, provide ad-hoc support for launches and campaigns