Mitarbeiter IT-Support (m/w/d)
Core
First-line IT support specialist handling technical inquiries, troubleshooting hardware/software issues, and coordinating escalations for customers.
Role type
1st-Level IT Support Engineer
Builds
Customer support solutions and knowledge base documentation
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
IT system integration training, hardware/software troubleshooting, remote support, ticketing systems, structured problem analysis, customer communication
Preferred skills
prior IT support experience, network/system integration experience, English language skills
Technologies
remote support tools, ticketing systems, knowledge base platforms
Responsibilities
Answer customer technical questions, analyze and resolve support tickets, troubleshoot hardware and software issues, coordinate escalations to higher support levels, document cases and solutions, propose process improvements