Technology Services Specialist
Core
First point of contact for remote and onsite technical support across hardware, software, and networking issues, serving as the primary liaison for customer interactions.
Role type
Help Desk Technician / Technology Services Specialist
Builds
Customer support resolution and knowledge base documentation for line-of-business software and IT infrastructure
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
troubleshooting and problem isolation, documentation creation, remote access methods, IP networking (addressing, subnetting, DNS, DHCP), firewall/switch/router/VPN/WiFi knowledge, Microsoft desktop/server OS, Microsoft Office/M365, Google Workspace, smartphone/email setup
Preferred skills
third-party vendor software installation and operation
Technologies
Microsoft 365, Office 365, CTO Hardware Support, Network
Responsibilities
Communicate with customers via phone, email, and in person; prioritize and escalate support requests; document calls in customer tracking tools; manage support tickets; maintain knowledge base articles and client setup documentation
Seniority
Entry to Mid-level, hands-on IC