Customer Success Manager (m/f/d) – Software & Analytics
Core
Strategic account management for B2B SaaS and analytics clients in the Healthcare and Life Sciences industry, focusing on retention, growth, and product feedback.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Long-term customer relationships and strategic account plans for enterprise clients
Domain
Healthcare, Life Sciences, B2B SaaS, Data & Analytics
Deliverable
production ML models
Required skills
B2B SaaS account management, contract renewal and upsell, business review facilitation, stakeholder management at decision-maker level, product feedback prioritization, escalation management, Jira proficiency, AI tool usage
Preferred skills
Pharma/Healthcare industry experience, Retail Media/E-Commerce experience, building a CS function from scratch, agile collaboration with dev teams
Technologies
Jira, AI tools
Responsibilities
Serve as primary strategic contact for software customers, drive contract renewals and upsell success, lead business reviews and Jour Fixes, prioritize and relay customer feedback to product teams, manage escalations at the business level, coordinate beta testing for new features
Seniority
Senior, hands-on IC