Gewährleistungsmanager - PV und Wärmepumpe (On-site)
Core
Building the warranty function from scratch for a PV and heat pump company, deciding liability for defects and claims to ensure fair treatment of customers and partners.
Role type
Senior IC warranty manager (PV & heat pumps)
Builds
Warranty resolution process and claims handling for solar and heating systems
Domain
Renewable energy (PV, heat pumps) + legal/claims management
Deliverable
client delivery
Required skills
Technical understanding of PV/heat pump installations (cabling, inverters, hydraulics), fact-based claim adjudication, legal process management (notice of defect, limitation periods, substitute performance, recourse), stakeholder negotiation, case prioritization, AI tool utilization
Preferred skills
Experience in warranty/claims/damage management, electrical or HVAC master craftsman qualification, expert assessor experience
Technologies
Enterprise AI tools
Responsibilities
Evaluate incoming warranty cases for PV and heat pump systems, build and manage the inspection process for claims, drive legal steps (notice of defect, recourse), represent decisions to customers and installers, use AI to document cases and identify patterns, feed insights back to operations and product teams