IT System Administrator (m/w/d) IT Servicedesk | Windows, Active Directory, Exchange
Core
IT System Administrator providing 1st/2nd-level support, user administration, and system maintenance in a Windows/Microsoft environment.
Role type
IT System Administrator (1st/2nd-Level Support)
Builds
IT support services for end-users and internal systems
Domain
IT Services / Enterprise IT
Required skills
Windows OS support, Active Directory management, Exchange Server administration, ticketing systems, remote support, hardware/software troubleshooting, technical documentation
Preferred skills
Healthcare IT experience, Microsoft/Sophos/Veeam certifications, IT degree
Technologies
Windows, Active Directory, Exchange, Microsoft Office, Sophos, Lenovo, Fujitsu, Veeam
Responsibilities
Handle incoming customer inquiries via phone, email, and ticketing system; Prioritize, classify, and document service requests; Perform 1st/2nd-level support for Windows/Microsoft environments; Manage Active Directory users, groups, permissions, and GPOs; Administer Exchange mail accounts, distribution lists, and room mailboxes; Set up and monitor IT monitoring tools; Provide technical remote support; Install, maintain, and redeploy software; Maintain technical documentation after changes; Advise on hardware/software renewal