Werkstudent Operations Management (m/w/d)
Core
Provide technical support, account management, and administrative operations for participants in an online education platform.
Role type
Operations Support Student
Builds
Participant onboarding, tool access, and administrative workflows for an online education platform
Domain
EdTech / Online Education
Deliverable
product features
Required skills
Technical support, account management, CRM data entry, tool setup, communication, process documentation
Preferred skills
CRM tools (HubSpot), collaboration tools (Slack, Miro, Coda, Google Workspace, Notion), First Level Support experience, process improvement
Technologies
Google Workspace, Miro, Slack, Classroom, Groups, Coda, HubSpot, MacBooks
Responsibilities
Manage participant accounts and troubleshoot tool access issues, coordinate hardware procurement, maintain CRM data, serve as liaison between participants and internal/external departments
Seniority
Student (20 hours/week)