Kiosk Implementation Specialist
Core
Lead on-site deployment and configuration of autonomous AI kiosks for hotels across the EMEA region, ensuring seamless guest check-in and operational integration.
Role type
Senior IC Kiosk Implementation Specialist (Field Operations)
Builds
Self-service kiosk hardware and software configurations for hotel properties
Domain
Hospitality technology / Hotel operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Hotel operations expertise, Opera PMS mastery, hardware configuration, on-site deployment, staff training, reservation data analysis, travel management
Preferred skills
Experience with Mews/Guestline/Protel/RMS Cloud PMS, hotel technology system integrations, training hotel staff, fluency in a European language
Technologies
Opera PMS, iPads, key encoders, payment terminals, Slack, Notion, Claude
Responsibilities
Lead end-to-end onboarding and property qualification for kiosk deployments; configure and pair kiosk hardware with PMS; manage hardware logistics and shipping; deploy on-site at hotels and run test reservations; train hotel staff on kiosk usage; validate real-world readiness using reservation data; surface product feedback from the field
Seniority
Senior, hands-on IC