Technical Support - ECAD Software (m/w/d)
Core
Providing technical support for eXs ECAD software via phone, email, and ticket systems, analyzing issues, documenting error cases, and collaborating with development teams.
Role type
Technical Support Engineer (ECAD Software)
Builds
eXs software solutions for customers in the industrial, architectural, and geoinformation sectors
Domain
Industrial software / Electrical Engineering (ECAD)
Deliverable
client delivery
Required skills
ECAD systems (eXs, EPLAN), technical training in electrical engineering, customer support experience, B2B customer handling, ticket system usage, MS Office
Preferred skills
Database/Network basics, experience with ticket systems
Responsibilities
Handling incoming customer inquiries via phone, email, and ticket system; Analyzing and resolving technical questions regarding eXs software; Reproducing and documenting error cases; Collaborating with development, product management, and QA to improve software; Creating and maintaining support documentation; Conducting online customer meetings and support sessions
