Reservations Manager
Core
Lead a reservations team to manage bookings, optimize sales conversion, and deliver exceptional guest experiences across Australia's leading experiential tourism brands.
Role type
Senior Reservations Manager (Team Lead)
Builds
Guest itineraries, bookings, and sales conversions for 20+ tourism brands including trains, cruises, and lodges.
Domain
Experiential tourism and hospitality
Required skills
Team leadership, sales conversion, operational efficiency, data analysis, conflict resolution, CRM proficiency, product knowledge training
Preferred skills
Coaching and mentoring, process improvement, stakeholder engagement
Responsibilities
Lead and coach the reservations team to meet performance targets; oversee guest enquiries and bookings across all channels; monitor service levels and adjust staffing; analyze performance data to drive operational improvements; resolve booking issues and escalations; coordinate actions during travel disruptions.
Seniority
Senior, hands-on IC with team leadership