Senior Customer Success Manager, Enterprise
Core
Senior Customer Success Manager driving long-term success for Enterprise Business Agreement accounts by executing services to accelerate customer business goals and drive adoption of Autodesk solutions.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success plans and value realization for large complex customers in the AEC industry
Domain
Architecture, Engineering, and Construction (AEC) + Enterprise Software
Deliverable
client delivery
Required skills
Strategic business planning, cross-functional team mobilization, business review delivery, risk mitigation, complex account management, program/project management
Preferred skills
Consultative work style, executive stakeholder engagement, navigating large organizations
Technologies
Autodesk software suite
Responsibilities
Conduct collaborative success planning engagements to understand customers' strategic business initiatives; Mobilize cross-functional teams to execute success plans and drive product adoption; Develop and deliver business reviews to diverse stakeholders; Proactively identify and mitigate risks to customer sentiment and value delivery; Build and maintain deep customer relationships
Seniority
Senior, hands-on IC
