Customer Success Manager (m/f/x)
Hybrid
Core
Manage the entire customer lifecycle from onboarding to renewal for D2C brands, driving retention, upsells, and product adoption using AI tools.
Role type
Customer Success Manager (SaaS)
Builds
Customer retention strategies, upsell conversions, and scalable onboarding workflows for D2C brands.
Domain
SaaS / E-commerce / AI
Required skills
Customer lifecycle management, feedback synthesis, churn reduction, upselling, process automation, AI tool proficiency, data analysis
Preferred skills
Klaviyo/CRM experience, Shopify/Shopware experience, Figma experience
Responsibilities
Manage customer onboarding and check-ins, collect and synthesize customer feedback, execute retention and upsell strategies, automate success processes, lead product success initiatives.
Seniority
Mid-level, hands-on IC