Product Support Engineer Technical Support Engineer B2b

## About the Role This role is at an innovative tech company providing secure video hosting to e-learning, content creator, and media businesses. The site is at www.vdocipher.com. The company is already in revenues, profitable, and has 3000+ business customers across 120+ countries. There is an existing experienced product support team, and we are expanding it. ## Responsibilities - B2B Customer Support Role. (No cold calling/cold sales, only interested trial signup clients in consideration). - Ability to understand the technical product and explain it to e-learning and media businesses and make them customers. - Troubleshoot product issues through tutorials and guides. Attention to detail. - Conversation over tickets, emails, chat, call, online calls with customers. - Create short tutorials for product integration and issue solutions using AI video tools. - English proficiency is a must, we have 60% customers from outside India. Email conversations to customers is a large part of the role. - Do zoom webinars/video calls to demo product to customers on regular basis. ## Requirements - Prior experience in selling technical products, explaining API/SDK documentation, infra workflows is a plus. - Prior experience in support/selling/business development is a bonus. - Understanding of algorithms, coding is a bonus. ## What We Offer - Salary range - 11 to 18 LPA (CTC=Gross), The wide range is to accommodate candidates based on actual experience and skillset. - Hybrid work policy - 3 days/week in office as specified by company, 2 days Work from home. ## Hiring Process - CV screening - Short phone call - Aptitude test - Video interview - HR interview - Results ## About the Company Innovative tech company providing secure video hosting to e-learning, content creator and media businesses. Site is at www.vdocipher.com. Already in revenues, profitable with 3000+ business customers across 120+ countries. There is an existing experienced product support team, we are expanding it.