Technology Support Analyst
Core
Provides comprehensive technology support for a law firm office, handling hardware, software, network, and AV systems while ensuring security and user training.
Role type
Mid-level IT support specialist (help desk & infrastructure)
Builds
Internal office technology operations for legal professionals
Domain
Legal services / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, software support, network services, AV setup, mobile device support, inventory management, security best practices, user training
Preferred skills
Citrix environment knowledge, Microsoft Office Suite proficiency, Mac/Windows environment familiarity
Technologies
Microsoft Office Suite, Citrix, Windows, Mac, NetDocuments, iPhone, DTE, Litera ChangePro
Responsibilities
Respond to local and central telephone helpline and support tickets; assemble, install, configure, and repair hardware and peripherals; provide application support for local and Citrix-based systems; maintain data room components and troubleshoot networking issues; assist with remote site and off-site technology setups; provide basic induction and software training; maintain accurate inventory records.
Seniority
Mid-level, hands-on IC