Customer Success Manager (m/w/d) – All Levels
Core
Central point of contact for customers, leading energy community projects from founding to operation, and acting as the customer's voice across internal teams.
Role type
Customer Success Manager (Key Account Manager)
Builds
Energy community projects and customer retention strategies
Domain
Energy / Utilities
Required skills
Customer lifecycle management, strategic account development, churn prevention, risk management, upsell/cross-sell identification, internal stakeholder coordination, project leadership
Preferred skills
CRM tools (HubSpot), energy market understanding
Responsibilities
Manage a fixed customer base throughout the lifecycle, conduct structured onboarding and business reviews, proactively prevent churn and manage risks, identify upsell/cross-sell opportunities, coordinate internal interfaces and handle escalations, contribute to strategy and process development (Senior level)
Seniority
Junior (0-1 years), Mid-Level (2-4 years), Senior (4+ years)