Mitarbeiter Kundenservice (m/w/d) Telefonische Kundenbetreuung & Backoffice
Core
First point of contact for patients and payers, handling inquiries via phone, email, and post while managing backoffice administrative tasks.
Role type
Customer service representative (hybrid call center & backoffice)
Builds
Customer support and administrative processing for a healthcare banking and billing service
Domain
Healthcare / Banking / Billing (via careerplan.io/jobs/2665155-mitarbeiter-kundenservice-mwd-telefonische-kundenbetreuung-backoffice)
Deliverable
client delivery
Required skills
telephone customer service, complaint handling, payment processing, credit inquiries, invoice management, Microsoft Office, structured work, reliable execution
Preferred skills
commercial vocational training, empathy, calm demeanor, good verbal and written communication
Responsibilities
Answering customer calls and emails, processing complaints and overpayments, handling credit and installment inquiries, managing invoice cancellations
Seniority
Entry-level to Mid-level, hands-on IC