Customer Care Manager (m/w/d) Klinikprodukte
Core
Customer Care Manager for clinical products, ensuring successful deployment and satisfaction of pre-registration, data transfer, and hospital information system integration solutions in German hospitals and emergency services.
Role type
Customer Care Manager (Clinical IT Products)
Builds
Pre-registration, data transfer, and KIS integration solutions for emergency medicine and clinical environments (via careerplan.io/jobs/2660920-customer-care-manager-mwd-klinikprodukte)
Domain
Healthcare IT / Emergency Medicine
Deliverable
product features
Required skills
IT project management, clinical environment knowledge (ER/emergency services), customer requirement analysis, workshop facilitation, sales support, product configuration consulting
Preferred skills
Pre-clinical product experience, cross-functional collaboration, market expansion support
Technologies
Hospital Information Systems (KIS), NIDApads, NIDAklinik products
Responsibilities
Act as central contact for over 350 existing hospital customers; conduct presentations and sales tasks for unconnected clinics; analyze customer requirements and advise on product configuration; organize and moderate product introduction workshops; represent products at trade fairs and exhibitions
Seniority
Mid-level, hands-on IC