(Junior) 1st & 2nd Level IT Support Agent (m/w/d)
Core
Providing 1st and 2nd level IT support for client hardware and software, managing IT infrastructure, and deploying AI agents for technical concepts and documentation.
Role type
Junior IT Support Agent (1st & 2nd Level)
Builds
Client hardware/software support, IT monitoring, server administration, and asset management
Domain
IT Services / Enterprise Infrastructure (via careerplan.io/jobs/2655054-junior-1st-2nd-level-it-support-agent-mwd-at-jacob-elektronik)
Required skills
IT support (1st & 2nd level), ticket system management, IT monitoring, server administration (Exchange, Terminal), hardware lifecycle management, asset management, AI agent deployment (Claude, ChatGPT)
Preferred skills
None stated
Technologies
Exchange Server, Terminal Server, AI Agents (Claude, ChatGPT)
Responsibilities
Perform 1st and 2nd level support for client hardware and software, process requests in the ticket system, support IT landscape monitoring, provision client systems and manage hardware lifecycle, administer Exchange and Terminal servers and phone systems, conduct hardware onboarding and offboarding, maintain asset management system and internal knowledge base, deploy AI agents for technical concepts and documentation
Seniority
Junior, entry-level IC