Teamleitung ServiceNow Consulting (m/w/d)
Core
Leading ServiceNow consulting projects and building a team to drive the strategic expansion of the ServiceNow portfolio.
Role type
Senior ServiceNow consulting team lead
Builds
ServiceNow ITSM solutions and digitalization projects for clients
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow implementation, ITSM process expertise, project leadership, team management, workshop facilitation, agile methodologies
Preferred skills
ITIL knowledge, presales activities, strategic market positioning
Technologies
ServiceNow, Jira, SAP Solution Manager, Cloud ALM
Responsibilities
Introduce and optimize ServiceNow solutions and ITSM modules; steer customer projects from analysis to Go-Live; consult on digitalization of service management processes; conduct workshops and training; lead and develop the ServiceNow team; participate in presales and strategic market positioning