ServiceNow Operations & Delivery Lead
Core
Lead operational delivery, stakeholder engagement, and platform governance for KLA's ServiceNow investments to improve business productivity and execution.
Role type
Senior ServiceNow Operations & Delivery Lead
Builds
Operational effectiveness, delivery execution, stakeholder engagement, and platform governance for ServiceNow products
Domain
IT Operations / Enterprise Service Management (ServiceNow)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform expertise, delivery operations coordination, stakeholder management, roadmap planning, backlog management, governance frameworks, operational reporting, process improvement
Preferred skills
Experience with ITSM, CSM, CMDB, workflow automation, data-driven decision making
Technologies
ServiceNow, ITSM, CSM, CMDB, workflow automation
Responsibilities
Coordinate delivery activities across development, administration, and CMDB teams; Serve as primary operational liaison for stakeholders; Support Product Owners in defining requirements and priorities; Coordinate platform governance and demand management; Develop stakeholder-facing dashboards and status reporting; Identify opportunities to improve platform delivery processes
Seniority
Senior, hands-on IC with leadership responsibilities
