Desktop Support Analyst
Core
Provide first and second-level desktop support for hardware, software, and network issues to Fleetcare employees.
Role type
Desktop Support Analyst (Level 1/2)
Builds
Stable desktop environment for internal users
Domain
IT Support / Fleet Management
Required skills
desktop hardware troubleshooting, software installation and upgrades, network issue resolution, service desk record keeping, escalation management, external vendor coordination, technical procedure documentation
Preferred skills
fleet management domain knowledge
Technologies
desktop hardware, software suites, network tools
Responsibilities
Respond to IT support requests, complete hardware and software installations, maintain service desk records, escalate complex issues, work with external service providers, develop technical work instructions
Seniority
Junior to Mid-level, hands-on IC
