IT Servicedesk Mitarbeiter (1st & 2nd Level Support) (m/w/d)
Core
Analyze and resolve complex IT incidents at 1st and 2nd level for clients, covering client systems, networks, and Microsoft 365.
Role type
IT Service Desk Technician (1st & 2nd Level Support)
Builds
IT support services and resolved tickets for end-users
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
Windows Client and Server systems, Network fundamentals (IP, DNS, DHCP), User and rights management, M365 Administration, Ticketing systems
Preferred skills
Process automation, Documentation, Error analysis
Responsibilities
First contact for customers including intake and assessment, Independent ticket management with prioritization and escalation, Active technical communication with customers, Proactive process optimization and automation