IT Field Support Technician I
Core
Front-line IT technician providing remote and field-based technical support, help desk operations, and system installations for internal teams and external clients in the healthcare diagnostics industry.
Role type
Junior IC IT Field Support Technician
Builds
IT support services, system installations, and operational continuity for Labcorp's global network
Domain
Healthcare diagnostics / IT Infrastructure
Required skills
Hardware troubleshooting, software troubleshooting, network connectivity support, ticketing systems, Microsoft Windows, Microsoft Office, remote support tools
Preferred skills
CompTia A+ Certification, field support experience, client-facing technology support, laboratory/healthcare application support, endpoint management tools
Technologies
Microsoft Windows, Microsoft Office, Labcorp Link, ticketing systems, remote support tools
Responsibilities
Manage inbound help desk calls, troubleshoot hardware/software/network issues, install and maintain client-site technology assets, provide user training and support, coordinate with internal IT teams, document support activities
Seniority
Junior, hands-on IC