Part Time Customer Experience Specialist
Core
Deliver exceptional service to clients and stakeholders via inbound/outbound communications, resolve issues, and improve the customer journey.
Role type
Customer Experience Specialist
Builds
Customer satisfaction and operational efficiency for a bus transport operator
Domain
Public Transport / Customer Service
Deliverable
client delivery
Required skills
Inbound/outbound communication, issue resolution, complaint investigation, trend analysis, data analysis, system management, confidentiality handling
Preferred skills
Empathy, problem-solving, analytical thinking, proactive mindset, ethical standards
Technologies
Salesforce, Resolve, TIMS
Responsibilities
Manage inbound and outbound communications, respond to stakeholder requests, conduct assessments into customer complaints, identify trends in customer feedback, manage and maintain core systems, handle customer information with accuracy and confidentiality, ensure timely delivery of tasks to meet KPIs
Seniority
Individual Contributor